EFEK GAYA KEPEMIMPINAN PELAYANAN TERHADAP KEPUASAN KERJA DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI MEDIASI

Nuraini Nuraini

Abstract


This research was conducted at the Civil Servants of the Riau Provincial Council Secretariat with the aim of testing the role of organizational citizenship behavior in mediating the effect of serving leadership style on employee job satisfaction. The research population is 196 employees. As for the research sample size, the authors use a table from Krejcie & Morgan, 1970 of 132 which was taken using systematic sampling. Analysis of the research data using descriptive statistics and verification analysis, as an analytical tool used Structural Equational Model which is processed with SmartPLS2 Software. The results of the analysis prove that at the Secretariat of the Riau Provincial Council, the more effective the servant leadership, the more likely it is to increase job satisfaction; and the more good citizenship behavior of the leadership, which is caused by service leadership, can increase employee job satisfaction.

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